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Pri­vacy Pol­icy

Thank you for tak­ing the time to review our Pri­vacy Pol­icy. The pur­pose of this pri­vacy pol­icy is to explain to guests what types of infor­ma­tion we will col­lect and how that infor­ma­tion is used the www​.chateaue​lan​.com web­site and across social media. In most cases, we col­lect this infor­ma­tion to ensure web­site integrity and that we con­tinue to pro­vide you with the most rel­e­vant con­tent and best pos­si­ble ser­vice that suits your needs. In some cases, we are required by law to col­lect per­sonal infor­ma­tion about cus­tomers. Except where the law requires oth­er­wise, we under­take to pro­tect the con­fi­den­tial­ity of such data.

At times, Château Élan will col­lect cer­tain per­sonal infor­ma­tion about cus­tomers and vis­i­tors to our web­sites hosted by us. Such infor­ma­tion will include both iden­ti­fi­able per­sonal data, as well as non­iden­ti­fi­able per­sonal infor­ma­tion. Iden­ti­fi­able per­sonal infor­ma­tion will be col­lected when you sign a con­tract for ser­vice with us, such as mak­ing a reser­va­tion, or use our web­site for a trans­ac­tion or sub­scrip­tion ser­vice. Non-​identifiable infor­ma­tion is gath­ered auto­mat­i­cally when you visit our web­site or those web­sites hosted by us, and stored for use in our system.

Con­fi­den­tial­ity

Château Élan respects guest pri­vacy and the pri­vacy of those access­ing our web­site, or those web­sites hosted by us. We under­take to pro­tect the con­fi­den­tial­ity of our guests and users includ­ing all per­sonal infor­ma­tion sup­plied in the course of con­tract­ing with us for ser­vices. We will not to sell your per­sonal infor­ma­tion to third par­ties for com­mer­cial or mar­ket­ing purposes.

Col­lec­tion of Per­sonal Data

Château Élan col­lects per­sonal data about our users when you visit a web­site hosted by us; apply for a ser­vice sub­scrip­tion; respond to a guest ques­tion­naire; and through the use of cookie tech­nol­ogy. We may also com­bine infor­ma­tion about you that we have with infor­ma­tion we obtain from our busi­ness part­ners or affiliates.

Use of Per­sonal Data

Château Élan may on occa­sion use your per­sonal infor­ma­tion to con­tact you about pro­mo­tional offers; advise you of mat­ters rel­e­vant to ser­vice pro­vi­sion and in some cases, solicit your feedback.

How­ever, Château Élan will pro­vide you with an option within every com­mu­ni­ca­tion to opt-​out of receiv­ing any com­mu­ni­ca­tions of this nature or you can con­tact our cus­tomer con­tact cen­ter to ensure that you do not receive such pro­mo­tional infor­ma­tion, at 770867-​9798 x 5.

Château Élan only col­lects and shares aggre­gated user data with busi­ness part­ners, spon­sors or other third par­ties for the pur­poses of devel­op­ing con­tent and ensur­ing rel­e­vant adver­tis­ing and con­tent, such user data will never be used to iden­tify indi­vid­ual users. These busi­ness part­ners and affil­i­ated com­pa­nies do not have any inde­pen­dent right to share this information.

Château Élan may log the web pages you visit; col­lect IP addresses and infor­ma­tion about your oper­at­ing sys­tem and the type of browser you use for the pur­poses of network/​system admin­is­tra­tion; to report aggre­gate infor­ma­tion to our adver­tis­ers, and to audit the use of our site. This data will not be used to iden­tify indi­vid­ual users who will at all times remain anonymous.

Any infor­ma­tion Château Élan col­lects from you through cor­re­spon­dence with us, whether via e-​mail, tele­phon­i­cally or by writ­ten let­ter, will only be used to address the mat­ters within that cor­re­spon­dence. If this requires refer­ring such cor­re­spon­dence within Château Élan or to a third party to ensure cus­tomer ser­vice, your per­sonal infor­ma­tion will only be dis­closed to the point nec­es­sary to address your query or con­cerns, and will oth­er­wise be kept confidential.

Site Link­ing

Château Élan web­sites may con­tain links to sites that belong to third par­ties unre­lated to us. Château Élan can­not be held respon­si­ble for any use of your per­sonal infor­ma­tion aris­ing from you dis­clos­ing per­sonal infor­ma­tion on third party sites. Château Élan can­not pro­tect any infor­ma­tion you may dis­close on these sites and rec­om­mends that you review the pri­vacy pol­icy state­ments of those sites you visit.

Reser­va­tion of Rights

Château Élan reserves the right to dis­close infor­ma­tion about cus­tomers where required in good faith, to do so by law or to exer­cise our legal rights or defend our­selves against legal claims.

Château Élan fur­ther reserves the right to share infor­ma­tion with law enforce­ment to inves­ti­gate or pre­vent ille­gal activ­i­ties being com­mit­ted over our network.

Château Élan reserves our rights to dis­close your per­sonal infor­ma­tion where you have given us explicit legal writ­ten con­sent to do so.

Château Élan reserves the right to mon­i­tor user and net­work traf­fic for site secu­rity pur­poses and pre­vent any unau­tho­rized attempts to tam­per with our site or cause dam­age to our property.

Château Élan reserves the right to make changes to this pri­vacy pol­icy or update it. Where a major change is made, cus­tomers will be informed by e-​mail noti­fi­ca­tion or through a notice on our web­site. Cus­tomers and site vis­i­tors bear the respon­si­bil­ity to ensure that they have read the changes or updates as the case may be.

Adver­tis­ing

As you browse www​.chateaue​lan​.com adver­tis­ing cook­ies will be placed on your com­puter so that we can under­stand what you are inter­ested in. Our dis­play adver­tis­ing part­ners such as Google and AdRoll, then enables us to present you with retar­get­ing adver­tis­ing on other sites based on your pre­vi­ous inter­ac­tion with www​.chateaue​lan​.com. The tech­niques our part­ners employ do not col­lect per­sonal infor­ma­tion such as your name, email address, postal address, or tele­phone number.

Social Media Terms of Use

By post­ing using the #chateaue­lan hashtag(s), I hereby agree to the fol­low­ing Terms of Use.

USE OF NAME, HAN­DLE, TEXT, PHOTO, AND LIKE­NESS. I hereby grant to Chateau Elan Win­ery & Resorts, its par­ents, sub­sidiaries and affil­i­ated com­pa­nies, and their respec­tive suc­ces­sors and assigns (col­lec­tively, the “Per­mit­ted Par­ties”) the right and per­mis­sion to use my name and/​or han­dle, image, and like­ness, and the text and pho­to­graph I’m post­ing to a social media plat­form such as but not lim­ited to Twit­ter, Face­book and Insta­gram by using the #chateaue­lan hashtag(s) (col­lec­tively, the “Con­tent”) on the ChateauE​lan​.com web­site, Face­book, Instra­gram, Twit­ter and other social media plat­forms oper­ated by Chateau Elan Win­ery & Resort (the “Web­sites”). I agree that the Con­tent may be dis­trib­uted, pub­lished, exhib­ited, dig­i­tized, dis­played, repro­duced, and oth­er­wise used, on the Web­sites, any­where in the world, at any time, for pur­poses of adver­tis­ing or trade in pro­mot­ing and pub­li­ciz­ing the Per­mit­ted Par­ties. I agree that I shall have no right of approval, no claim to com­pen­sa­tion, and no claim (includ­ing, with­out lim­i­ta­tion, claims based upon inva­sion of pri­vacy, defama­tion, right of pub­lic­ity, or copy­right infringe­ment) aris­ing out of any use (in accor­dance with the terms hereof), blur­ring, alter­ation, edit­ing, dis­tor­tion, faulty repro­duc­tion, or use in any com­pos­ite form of the Con­tent and I irrev­o­ca­bly waive any and all so-​called moral rights I may have in the Content.

COM­PLI­ANCE WITH TERMS FOR THIRD PARTY PLAT­FORMS. I acknowl­edge and agree that in order to post Con­tent on the Web­sites, I will be in com­pli­ance with the terms and con­di­tions of such Websites.

TAKE­DOWN. If I want my Con­tent removed from the Web­sites, I will send a mes­sage to the fol­low­ing: This email address is being protected from spambots. You need JavaScript enabled to view it..

REP­RE­SEN­TA­TIONS AND WARRANTIES/​INDEMNIFICATION. I rep­re­sent and war­rant as fol­lows: (a) I have the right to post the Con­tent; (b) nei­ther the Con­tent nor the use of the Con­tent by the Per­mit­ted Par­ties will infringe upon or vio­late the intel­lec­tual prop­erty rights or other rights, includ­ing, with­out lim­i­ta­tion, any right of pub­lic­ity and/​or copy­right, of any other per­son or entity or any applic­a­ble laws; © the Con­tent does not con­tain any con­tent that is inap­pro­pri­ate, inde­cent, obscene, hate­ful, tor­tu­ous, defam­a­tory, defam­a­tory, slan­der­ous, or libelous or oth­er­wise depicts inap­pro­pri­ate behav­ior; and (d) the Con­tent does not con­tain any adver­tis­ing or other com­mer­cial con­tent. I hereby agree to indem­nify and hold the Per­mit­ted Par­ties harm­less from and against any and all third-​party claims, actions or pro­ceed­ings of any kind and from any and all dam­ages, lia­bil­i­ties, costs and expenses relat­ing to or aris­ing out of any breach or alleged breach of any of my war­ranties, rep­re­sen­ta­tions or agree­ments hereunder.

NO OBLIG­A­TION TO USE. I under­stand and agree (a) that Per­mit­ted Par­ties shall have no oblig­a­tion to use the Con­tent (or any part thereof) in any way; and (b) that Per­mit­ted Par­ties may remove the Con­tent (or any part thereof) from the Web­sites at any time for any rea­son in Per­mit­ted Par­ties’ sole dis­cre­tion. I fur­ther under­stand and agree that Per­mit­ted Par­ties will not use any Con­tent or other mate­ri­als it finds inap­pro­pri­ate, inde­cent, obscene, hate­ful, tor­tious, defam­a­tory, slan­der­ous or libelous, or that Per­mit­ted Par­ties believes may vio­late or infringe another’s rights, includ­ing, with­out lim­i­ta­tion, pri­vacy, pub­lic­ity or intel­lec­tual prop­erty rights.

IMPOR­TANT. PLEASE READ GEN­ERAL RELEASE AND LIM­I­TA­TIONS ON LIA­BIL­ITY. I hereby agree that: (a) any and all dis­putes, claims, and causes of action aris­ing out of or con­nected with the Con­tent or these Terms shall be resolved indi­vid­u­ally, with­out resort to any form of class action; (b) any and all claims, judg­ments and awards shall be lim­ited to actual out of pocket costs incurred, includ­ing costs asso­ci­ated with sub­mit­ting the Con­tent, but in no event will attor­neys’ fees be awarded or recov­er­able; and © under no cir­cum­stances will I be per­mit­ted to obtain any award for, and I hereby know­ingly and expressly waive all rights to seek, puni­tive, inci­den­tal or con­se­quen­tial dam­ages and/​or any other dam­ages (other than actual out of pocket expenses), and/​or any and all rights to have dam­ages mul­ti­plied or oth­er­wise increased. I acknowl­edge and agree that the nei­ther the Per­mit­ted Par­ties nor any of their offi­cers, direc­tors, employ­ees are respon­si­ble for any costs, injuries, losses, or dam­ages of any kind aris­ing from or in con­nec­tion with the Con­tent (includ­ing, with­out lim­i­ta­tion, claims, costs, injuries, losses and dam­ages related to per­sonal injuries, death, dam­age to, loss or destruc­tion of prop­erty, or any claims, costs, injuries, losses, or dam­ages related to or based on my rights of pub­lic­ity or pri­vacy, or a claim that I have been defamed or por­trayed in a false light). The Per­mit­ted Par­ties assume no respon­si­bil­ity for any dam­age to my com­puter sys­tem which is occa­sioned by access­ing any Per­mit­ted Party’s web­site, or for any com­puter sys­tem, phone line, hard­ware, soft­ware or pro­gram mal­func­tions, or other errors, fail­ures, delayed com­puter trans­mis­sions or net­work con­nec­tions that are human or tech­ni­cal in nature, or for the incor­rect or inac­cu­rate cap­ture of infor­ma­tion, or the fail­ure to cap­ture any information.

GOV­ERN­ING LAW. I agree that any and all dis­putes that I may have with, or claims I may have relat­ing to, aris­ing out of or con­nected in any way with the Con­tent (or any part thereof), these Terms shall be gov­erned by the laws of the State of Geor­giak applic­a­ble to con­tracts exe­cuted and to be per­formed entirely in the State of Georgia.

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